FAQ

Questions? Please get in touch
Imaginary Realism

What is an EA, AP or PP?

EA means ‘épreuve d’artiste’ and in English the term AP stands for “artist proof”. These terms came from the traditional graphics like stone lithografie and etching. The edition size was based on the good prints an artist could make with these techniques. About 10 percent of prints that had not the good quality of the edition was hand corrected by the artists and signed as EA or AP which makes these prints more special for the collectors.

PP stands for printers proof. These are the very first prints and artists and his master printer made. Those prints can have a different size and are used to do the color corrections.

Normaly 10 percent of an edition size can be signed and sold as EA. Certified Art Giclee guarantee that no more copies are made then mentioned on the certificate.

About Certified Art Giclee

Giclee printing is a relatively new digital printing technique with high quality standards. A master printer can create superior-quality prints using this technique. Giclees are made on an individual basis instead as part of a mass edition like lithos. The market for giclee and fine art prints is growing but there is a big difference in quality.

Certified Art Giclee™ is the European standard for superior quality giclee prints. It is a hallmark for high-quality, limited edition giclee fine art prints created by Giclee Master Printers who are members of the GPE foundation (Giclee Printers Europe).

The Certified Art Giclee™ hallmark makes it possible to recognize quality. Professionals, collectors, artists and museums use it to distinguish between original, high-quality giclees and prints of an inferior quality.

Certified Art Giclees™ are created by true craftsmen and each master printer makes use of the most advanced techniques, highest quality materials and best suitable inks. The result, a combination of all these factors together with the craftsmanship of the master printer, who has knowledge of the finest details of the process of giclee printing, is astonishing.

Tests of Ardenburg and Wilhelm Research shows that our Certified Art Giclees keep their original quality for over a 100 years which make them archival. That is why we provide our unique lifelong warranty to the original buyer.

Guarantee on our Prints

We provide a lifelong guarantee on the quality of our Certified art Giclee™ prints provided that they have not been damaged or mishandled by the customer and displayed onder normal conditions.

Our Certified Art Giclees™ are therefore often seen as the originals and we treat them as such. All our Certified Art Giclees prints are strictly controlled limited-editions, carefully created with the artist and Re-Art, Fine Art Printing & Editions.

All our Certified Art Giclee prints are signed, numbered and checked by the artist. They come with a Certificate of Authenticity signed by the artist and master and give a long live guarantee.

If you feel the quality of your artwork has deteriorated, please contact us.

My artwork arrived damaged

Before we pack an artwork we inspect it thoroughly. In the unfortunate event that your order arrives damaged though we ask you to do the following:

If the carrier arrives with your order and you can see directly from the damaged packaging that your artwork is damaged too, we ask you to please not accept the artwork from the carrier. Please contact us as soon as possible and we will send a replacement artwork free of charge. We will also handle everything with the carrier.

If you notice that your artwork is damaged after unpacking, take a couple of digital photos of the item and one of the shipping container it arrived in. Send us a message and those photos via our email and we will get back to you within a day to arrange a refund or replacement.

Return Policy

If for any reason you are not satisfied with your purchase you may return it within 30 days of receipt and receive a full refund for the price of the product as well as the original shipping charges. The return shipment costs are the responsibility of the customer.

Payment Options

At the moment we accept only payments via PayPal.

How to order?

You can buy artwork directly from our website. Should you want or require assistance you can always contact us by email or call us during business hours.

You are also welcome at our gallery but we ask you to please make an appointment with us beforehand.

Do I need to pay custom duties?

You do not need to pay any customs duties or import taxes on shipments to the US or to Euro countries.

Shipments to the rest of the world may or may not be subject to import taxes or customs fees collected by your government. These charges are mandated by the destination country and will often be collected by the shipping courier at the time of delivery. We cannot predict or avoid them. All information needed for customs processing is contained on your package’s shipping label.

Where does Imaginary Realism ship?

We currently ship to almost anywhere in the world!

Packing and Shipping?

Imaginary works together with Re-Art (www.re-art.com) and is experienced in packing and shipping art quickly and safely around the world. All artworks are thoroughly packed and checked before they go on transport.

Almost all of our domestic and international shipments are done with FedEx and include Track & Trace. You receive an email with a tracking number and can check the status of your artwork in your account.

We guarantee that you receive an artwork in perfect condition. Our shipments are fully insured. Should damage occur during transport please contact us immediately. We will send you a replacement artwork and will start the damage claim with the logistics company.

How soon will I receive my order?

Unframed prints are usually shipped within 4 working days. stretched or framed artworks within 12 working days. Books are typically delivered within one weeks. We ship almost all of our artwork via FedEx with track and trace and shipment to your destination usually only takes a couple of days.

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